Reception & Operations Support Assistant

Megatel Netcom Corp is a leading provider of telecommunication and ICT solutions, committed to delivering innovative services and excellent customer experiences. We value professionalism, teamwork, and proactive problem-solving in our employees. Position Summary The Reception & Operations Support Assistant is a full-time position in the General Administrative Department. This role serves as the first point of contact at the Los Angeles office and supports daily mobile operations. The role combines front-desk and administrative duties with customer support for mobile service requests, including SIM and eSIM activations, basic troubleshooting, order processing, and inventory control. This role requires accuracy, timely follow-up, and clear communication with customers and internal teams. Key Responsibilities Reception & Office Support 1. Greet visitors and clients, manage the reception area, and maintain a welcoming, professional atmosphere 2. Answer and transfer phone calls, take messages, and respond to general inquiries 3. Handle incoming and outgoing mail, packages, and courier coordination 4. Provide administrative support including filing, scanning, data entry, and document preparation 5. Maintain office supplies and support company events and guest visits as needed Mobile Operations Support 1.Respond to customer questions by phone, email, chat, or support ticket 2. Assist customers with SIM and eSIM setup, replacement, device changes, and activation instructions 3. Provide basic troubleshooting for calling, text, data, signal, APN, and roaming issues 4. Escalate unresolved service issues to the appropriate team with complete case information 5. Process daily orders and prepare SIM card and device shipments 6. Maintain inventory control of SIM cards, devices, and related supplies, including receiving, logging, and stock counts 7. Follow up on pending cases, delayed activations, port-ins, and delivery issues through to resolution 8. Perform other clerical and operational tasks as assigned Qualifications 1. High school diploma or equivalent; associate or college degree preferred 2. Customer service, receptionist, administrative, or order-processing experience preferred 3. Basic knowledge of smartphones, SIM cards, eSIM, mobile activation, and troubleshooting is a plus 4. Strong verbal and written communication skills in English; bilingual (English/Chinese) a plus 5. Comfortable using ticketing systems, spreadsheets, carrier portals, and Microsoft Office (Word, Excel, Outlook) 6. Strong organization, attention to detail, and problem-solving skills 7. Professional, courteous, and friendly demeanor 8. Ability to prioritize tasks, work independently, and manage multiple responsibilities Work Schedule 1. Full-time, 40 hours per week, Monday through Friday during regular business hours 2. Flexibility to adjust schedule as needed for operational needs, events, or office coverage