Join Our Team! 欢迎加入我们的团队！Holiday Inn El Monte

Front Desk Supervisor 前台主管 Job Type 工作类型： Full-Time 全职 Pay Rate 薪资范围： $20－$23 per hour / 每小时 $20－$23（根据工作经验及资历确定） Work Schedule︱工作时间： Flexible shifts, including weekends and holidays / 工作时间灵活，需配合周末及节假日轮班。 Job Responsibilities︱工作职责 Supervise and support front desk staff to ensure smooth daily operations. 监督并协助前台员工，确保日常工作顺利进行。 Assist with staff training, scheduling, and performance monitoring. 协助员工培训、排班及工作表现管理。 Oversee guest check-in/check-out procedures, reservations, and payment processing. 监督客人入住、退房、预订及付款等相关流程。 Handle guest complaints and resolve service issues professionally. 专业、及时地处理客人投诉及服务问题。 Coordinate with housekeeping, maintenance, and other departments. 与客房部、工程维修部及其他部门保持良好沟通与协调。 Ensure compliance with hotel policies, brand standards, and operating procedures. 确保前台工作符合酒店政策、品牌服务标准及操作流程。 Assist management with daily reports, administrative tasks, and other operational duties. 协助管理层完成日常报表、行政事务及其他运营工作。 Promote teamwork, accountability, and excellent customer service. 培养团队合作精神、责任意识及优质客户服务文化。 Qualifications︱任职要求 Previous hotel front desk experience is required. 必须具备酒店前台相关工作经验。 Previous supervisory or team-lead experience is strongly preferred. 有前台主管或团队管理经验者优先。 Strong leadership, communication, and problem-solving skills. 具备良好的领导能力、沟通能力及问题解决能力。 Excellent customer service and organizational skills. 具备优秀的客户服务意识及组织协调能力。 Ability to work in a fast-paced environment and handle multiple tasks. 能够适应快节奏的工作环境，并同时处理多项任务。 Proficiency in English is required; bilingual skills are a plus. 要求具备良好的英语沟通能力；会其他语言者优先。 Familiarity with hotel reservation or property management systems is preferred. 熟悉酒店预订系统或酒店管理系统者优先。 Must be legally authorized to work in the United States. 必须具备在美国合法工作的资格。 Please submit your resume to [email protected]