客服人员及订单协调员（Customer Service & Order Coordinator）

Topfy是一家定制服装及品牌产品平台 (www.topfy.com)，为美国各地的公司、学校、团队、等机构客户提供T恤、卫衣、Polo衫、帽子、制服及促销产品的定制服务。 现招聘一名精通英文，沟通顺畅的客服及订单协调员，协助处理客户询价、报价、订单跟进以及发货协调。 主要工作： 回复客户询价，了解产品、数量及定制需求、协助报价、产品推荐、订单建立及相关问题处理 开发并维护服装印刷及发货合作资，与客户及合作厂商沟通，必要时进行实地走访。 我们希望你 做事认真负责，具备良好的沟通与服务，精通工作所需的英语沟通及邮件处理能力 能独立工作并及时反馈进度； 积极进取，愿意与公司共同成长和发展 欢迎有相关工作经验申请。 地点： Irvine, CA 9261 职位类型： 全职或兼职 薪资： $22－$30/小时，根据相关经验确定申请方式 请将英文或中英文简历发送至 [email protected] About Topfy Topfy, operated by Aprive Inc., is a growing custom apparel and branded products company serving businesses, schools, teams, organizations, events, and other groups across the United States. We help customers select products and coordinate printing, embroidery, production, fulfillment, and delivery. Learn more about us at https://www.topfy.com We are looking for a friendly, organized, and dependable Customer Service & Order Coordinator. This position will support customers, coordinate orders, communicate with production partners, and learn the custom apparel order process. Key Responsibilities • Respond to customer inquiries by phone, email, and online chat • Help customers select suitable products and customization options • Prepare quotes and assist with order processing • Follow up on artwork approvals, production, shipping, and delivery • Communicate with apparel suppliers and local printing or embroidery partners • Maintain accurate customer and order records • Help resolve order issues and support daily customer service operations As part of the training process, this position may occasionally visit local production partners and learn about printing, embroidery, pricing, and order fulfillment. Qualifications Customer service, administrative, order processing, or related experience is preferred • Strong spoken and written English communication skills • Friendly, responsible, organized, and detail-oriented • Comfortable communicating with customers by phone, email, and chat • Basic computer skills and willingness to learn new systems and processes • Experience in custom apparel, printing, embroidery, promotional products, or e-commerce is a plus but not required • Bilingual English/Chinese ability is a plus Employment Details • This is primarily a full-time position, although part-time arrangements may be considered for qualified candidates • Flexible scheduling may be considered based on business needs • Compensation is based on experience and qualifications • Training will be provided, with opportunities for increased responsibilities and compensation based on performance and initiative Job Type: Full-time or Part-time Pay: $22－$30 per hour, depending on relevant experience. Please send your English or bilingual Resume to: [email protected]