Optician / Optical Assistant 1 year or more Working Experience

Qualifications •High School graduate or equivalent •Bilingual English / Chinese Mandarin •ABO Certification (Optional) •Optical dispensing experience •Strong customer service skills: communicator, listener & team builder •Knowledge of current store merchandise •Strong basic math skills•Awareness of current fashion trends •Selling skills － ability to use & carry an iPAD / tablet•Familiarity with POS, computers & calculators •Embrace new technology & change Responsibilities •Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations •Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect •Shows urgency in providing service to customers & satisfying their needs •Custom fits glasses & precisely places prescription in lenses •Acts as a leader in optical acumen that provides a voice for associates •Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements •Explores the needs & priorities of customers by asking open ended questions •Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed •Assists co-workers with difficult or complex areas of product needs & prescriptions •Utilizes store tools & adheres to Brand Store Commitments •Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume •Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools •Reinforces customers’ final selection •Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded •Acts quickly for resolution •Partners with management as necessary •Possesses the ability to multi-task, prioritizes & manages time with competing priorities •Commits to delivery date & time, seeks feedback & asks for referrals •Strives to achieve exceptional results on Brand KPIs & competencies •Presents, celebrates & educates at pick up •Takes pride in store appearance, shows initiative to keep store clean, attractive & organized •Secures & protects company assets in your control •Informs management of safety opportunities; demonstrates safe work practices •Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management •Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.) •Maintains proper dress code, including name tag & associate tablet