双语服务协调员

Senfeng Laser USA is a professional manufacturer specializing in metal processing equipment such as laser cutting, laser welding, laser cleaning, laser cladding, bending, automation, and machine tools. To meet the needs of our rapidly expanding business, we are hiring several positions including Field Service Technicians, Sales Managers. The company offers competitive compensation and benefits. Job Title: Bilingual Service Coordinator Location: Ontario CA Job Type: Full-Time Hourly Rate: $23-$30 Bilingual Service Coordinator About the Position We are looking for a Bilingual Service Coordinator to support our Customer Service Department Manager and Service Engineers. This position will be responsible for coordinating communication and workflow between the Customer Service Department, engineers, other internal departments, and customers. The ideal candidate is an organized, detail-oriented, and proactive professional with excellent Chinese and English communication skills and strong coordination abilities. Key Responsibilities Provide administrative and coordination support to the Customer Service Department Manager and Service Engineers. Coordinate communication between customers, service engineers, sales, warehouse, technical, and other internal departments. Assist with scheduling service calls, installations, repairs, maintenance, and customer visits. Follow up on customer service requests and ensure issues are properly communicated and resolved in a timely manner. Communicate with customers regarding service schedules, engineer availability, equipment status, and service updates. Coordinate information and resources required by service engineers to complete customer assignments. Track service requests, work orders, customer issues, and follow-up activities. Assist the Service Manager in monitoring the progress of service cases and projects. Communicate information customers, engineers, and internal teams when necessary. Prepare reports, service records, correspondence, and other departmental documentation. Coordinate with other departments to ensure smooth execution of customer service activities. Maintain accurate customer and service-related records. Identify communication or coordination issues and proactively follow up with the appropriate parties. Perform other duties and administrative tasks as assigned. Qualifications Bachelor’s degree or above in Business Administration, Communications, Management, Engineering, or a related field. Fluent in both Chinese and English, with strong verbal and written communication skills. Strong organizational and time-management skills. Excellent communication and interpersonal skills. Ability to coordinate multiple tasks and priorities simultaneously. Strong attention to detail and follow-up skills. Proficient in Microsoft Office, including Word, Excel, and Outlook. Ability to work effectively with customers, engineers, managers, and cross-functional teams. Previous experience in customer service, service coordination, project coordination, operations, or a similar role is preferred. Experience working in a manufacturing, machinery, industrial equipment, or technical service environment is a plus. Preferred Skills Strong problem-solving and coordination skills. Ability to work independently and as part of a team. Professional and customer-oriented attitude. Ability to communicate effectively with both technical and non-technical personnel. Experience working with Chinese and U.S. business teams is a plus. What We Offer Competitive salary Medical, Dental & Vision Insurance 401(k) Plan Paid Time Off (PTO) Paid Holidays Professional development opportunities A collaborative and growing work environment Apply Now If you are a bilingual, organized, and customer-focused professional who enjoys coordinating people, information, and resources, we would like to hear from you. To Apply: Please submit your resume to [email protected] This position reports to the Customer Service Manager.