Customer Service Representative - Warehouse Operations

Who we are: Paramount Logistics Inc provides end-to-end logistics solution that covers every aspect of the supply chain, including ocean freight, land transportation, warehousing and other value-added services. We are looking for a customer service representative with 3PL and/or Fulfillment experience to expand our 3PL division. The primary responsibility of this position is to supervise the operation to ensure that our customers' inventory is received and managed properly, and their orders are entered, filled and shipped accurately and timely. The qualified candidate needs to identify issues and concerns addressed by customers and apply relevant policies to resolve the issue. Bilingual English and Chinese preferred. Job Responsibilities: Answering Inquiries: Addressing customer questions about products, services or other related topics. - Resolving Issues: Addressing customer complaints, problems, or concerns in a timely and efficient manner. - Ensuring Customer Satisfaction: Aiming to resolve issues and provide positive experiences to ensure customer satisfaction. - Maintaining Records: Keeping accurate records of customer interactions, including inquiries, resolutions, and any other relevant information. - Processing Orders: Taking orders, processing payments, and managing customer accounts. - Providing Product Information: Offering detailed information about products and services, including features, benefits, and pricing. - Communication Order to Warehouse: Informs warehouse of an order needed in a timely manner. - Handling Returns and Exchanges: Assisting customers with returns, exchanges, and other related issues. - Referrals: Referring customers to supervisors or specialists when necessary. - Following Procedures: Adhering to company guidelines and procedures for customer service interactions. - Identifying Customer Needs: Understanding customer needs and providing appropriate solutions. - Problem Solving: Identifying and resolving issues to ensure customer satisfaction. Ensuring Customer Satisfaction: Aiming to resolve issues and provide positive experiences to ensure customer satisfaction.Maintaining Records: Keeping accurate records of customer interactions, including inquiries, resolutions, and any other relevant information.Processing Orders: Taking orders, processing payments, and managing customer accounts.Providing Product Information: Offering detailed information about products and services, including features, benefits, and pricing. Communication Order to Warehouse: Informs warehouse of an order needed in a timely manner. Handling Returns and Exchanges: Assisting customers with returns, exchanges, and other related issues. Referrals: Referring customers to supervisors or specialists when necessary. Following Procedures: Adhering to company guidelines and procedures for customer service interactions. Identifying Customer Needs: Understanding customer needs and providing appropriate solutions. Problem Solving: Identifying and resolving issues to ensure customer satisfaction. Communication: Communicating clearly and professionally with customers, both verbally and in writing. Qualifications: Must have experience with using a Warehouse Management System (WMS), specifically Extensiv or 3PL Central - Experience in 3rd party logistics fulfillment service Experience in 3rd party logistics fulfillment serviceBachelor's Degree or equivalent experience required Bilingual English and Chinese Preferred Ability to identify and resolve problems in a timely manner Understanding of business and financial implications of decisions Experience in 3rd party logistics fulfillment serviceBachelor's Degree or equivalent experience requiredBilingual English and Chinese PreferredAbility to identify and resolve problems in a timely mannerUnderstanding of business and financial implications of decisionsAbility to communicate in a professional manner with customers, vendors and teammates